Case Management – Clinical Negligence (Introductory)
Ever wondered what is meant by the term Case Manager, Care Coordination or Case Management? This course will explain the case management approach to the management of clients pursuing clinical negligence or personal injury claims. We will begin with the basic issues and discuss case management and the different approaches used. You will enhance you professional development and learn from an experienced case manager. This course is interactive and there will be opportunities throughout the course for practical application to theory. The course is very detailed and once you have finished the course you should have the building blocks to allow you to develop as a case manager. This course is supportive and is open to multidisciplinary professional teams.
Course Content:
Case Management
The role of the Case Manager in Personal Injury or Clinical Negligence claims:
- Case Management principles and practice
- An overview of the case manager role
- What is case management
- Referrals
- Role and responsibilities of each professional
Case Study
- Background to case
- Salient information
- Evidence
- Case progression
- Timelines
- Defendant-roles
- Claimant-roles
Cerebral Palsy, Erbs Palsy and Spinal Injury
- What is CP
- What is EP
- Facts and figures
- Disability
- Case Analysis
Working with Clients
- The client
- Families
- Children
- Boundaries
- Professionalism
- Communication
- Support and advocacy
Client funds
- Invoicing
- Role of the Court of Protection
- Managing finance and costs
- How to approach deputies
Education and Social Services
- Working with schools and colleges
- Transition
- Working with social services
- Benefits-allowances
Support Worker Management
- Recruitment
- Timesheets, Rota and shift patterns
- Support Worker training
- HR issues-appraisals
- Policies and procedures for Support Workers
- Rates of pay
- Team leader or not?
Working with Solicitors
- Record keeping
- Communication
- Information requests
- Witness statements
- Conference calls-expert
- The case and what’s involved
- The importance of facts
- Case management reports
- Report writing-what’s involved
- Case management costs
Assessment Process
- Initial assessments
- Home visits
- Risk Assessments
- Practical sessions
Experts
- Roles and responsibilities
- Expert reports and their role in the claim
- Who is involved and how to identify
Rehabilitation
- The importance of communication
- Commissioning services
- Professionals involved in rehabilitation
- Strategies
- Reintegration
Care Planning
- 24 hour care packages
- Care goals
- Care and support plans
- Care costs
- Working with statutory services
- Legal issues and the MCA
- Policies and procedures
- Communication strategies
Training and Mentoring
- Support Worker
- Support Worker management
- An introduction to competency based frameworks
- Personal Development Plans
- Evidence based practice
Aims and Objectives
- To understand the practice and principles of case management in relation to clinical negligence and personal injury claims
- To understand how theory and practice of case management are crucial to the success of the case manager and client working relationship
- To promote best practice and understand the importance of evidenced based practice
Duration
2 days
Price
2 day course: £270.00 per person, including course materials and a certificate of attendance.
Who should attend this course?
New Case Managers, Nurses and other Allied Health Professionals
Course Dates
In addition to any scheduled courses, we can also deliver this course to groups on your own site. For more information, contact us.