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Active Signposting for Receptionists

Active Signposting for Receptionists

CPD Points 6 | Duration 1 Days | £144.00 per delegate

Course Introduction

This course will equip medical receptionists to be able to direct patients to local services provided by health, social and voluntary sector providers, as well as providing resources for self-care. This is part of efforts to give GP receptionists greater roles within the extended primary care team and to be able to signpost in cases where the expertise of a GP or practice nurse are not required.

Course Aims

  • To understand signposting and the role, including benefits of self care
  • To gain a greater understanding of current pressures facing NHS services
  • To have an awareness of appropriate local & national support services
  • To understand the extending role of the pharmacist and others
  • To gain an overview of risks & benefits of triage at reception
  • To understand how to manage risk & ensure patient safety including documentation & associated medico-legal requirements

Course Content

This course will equip receptionists with the skills required to identify situations where patients can be safely directed to alternative providers and resources. Encouraging greater self-reliance where appropriate and safe to do so, including risks and benefits, will be explored.

The importance of directory of services, NHS online resources will be addressed. Signposting patients to credible resources including support groups, information sources and providers equipped to best manage their problem is a theme throughout.

An introduction to telephone triage at point of reception will be provided with a focus on process, risks and benefits. Improving communication skills in the absence of visual cues is also part of this interactive programme.

Finally ensuring relevant documentation to meet patient safety requirements and improve effectiveness and efficiency at time of initial interaction & for future interaction(s) will be addressed.

Learning Outcomes from this module will be achieved through blended learning addressing all 4 key learning styles. This will include taught elements, exercises, focused interaction and structured group work relevant to both the specific operational role and organisational values.

Who should attend / would be applicable?

  • GP Reception Staff
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Course Rating

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(100%) * Based on evalutations completed at the end of each course.

Course Dates Call 01661 844327 to make a telephone booking

There are currently no dates scheduled for this course, to enquire about availablity or a bespoke session please contact us

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