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Case Management Training

Case Management Training

CPD Points 18 | Duration 3 Days | £299.00 per delegate

Course Introduction

The intensive case management course deals with the management of clients pursuing clinical negligence or personal injury claims. From basic issues and different approaches, to the more complex regulatory and legal landscapes surrounding Clinical Negligence. Get the chance to enhance your professional development and learn from an experienced case manager. This is an interactive course with plenty of opportunity for the practical application of theory. This comprehensive programme gives the tools and building blocks to fully develop as a case manager. Supportive, intensive and inclusive, this course is open to multidisciplinary professional teams, as well as individuals.

You will be allocated 24 CPD points on the completion of the course.

This course is accredited by the Royal College of General Practitioners

Course Aims

  • Understand the practice and principles of clinical negligence and personal injury case management
  • Understand how the theory and practice of case management, is important for the case manager and client’s working relationship
  • Promote best practice
  • Understand the importance of evidenced-based practice

Course Content

  • Case Management: principles and practice
  • What is case management?
  • Referrals
  • Roles and responsibilities
  • Case Study
  • The Background
  • Salient information
  • The evidence
  • Case progression
  • Time lines
  • Defendant – roles
  • Claimant – roles
  • Cerebral Palsy, Erbs Palsy and Spinal Injury
  • What is CP?
  • What is EP?
  • Facts and figures
  • Disability
  • Case Analysis
  • Working with Clients
  • The client
  • Families
  • Children
  • Boundaries
  • Professionalism
  • Communication
  • Support and advocacy
  • Client Funds
  • Invoicing
  • The role of the Court of Protection
  • Managing finance and costs
  • How to approach deputies
  • Education and Social Services
  • Working with schools and colleges
  • Transition
  • Working with social services
  • Benefits-allowances
  • Support Worker Management
  • Recruitment
  • Timesheets, rota and shift patterns
  • Support Worker training
  • HR issues and appraisals
  • Support Workers: policies and procedures
  • Rates of pay
  • Team leader or not?
  • Experts
  • Roles and responsibilities
  • Expert reports: their role in claims
  • Who is involved and how to identify them
  • Working with Solicitors
  • Record keeping
  • Communication
  • Information requests
  • Witness statements
  • Expert Conference calls
  • The importance of facts
  • Case management reports
  • Report writing
  • Case management costs
  • Assessment Process
  • Initial assessments
  • Home visits
  • Risk Assessments
  • Practical sessions
  • Care Planning
  • 24 hour care packages
  • Care goals
  • Care and support plans
  • Care costs
  • Working with statutory services
  • The MCA and legal issues
  • Policies and procedures
  • Communication strategies
  • Rehabilitation
  • The importance of communication
  • Commissioning services
  • Professionals involved in rehabilitation
  • Strategies
  • Reintegration
  • Training and Mentoring
  • Support Worker
  • Support Worker management
  • An introduction to competency-based frameworks
  • Personal development plans
  • Evidence based practice

Who should attend / would be applicable?

  • New Case Managers
  • Nurses
  • Other healthcare professional

Date and Time

There are currently no dates scheduled for this course, to enquire about availablity or a bespoke session please contact us

Frequently Asked Questions

Got a question? Check out our FAQ

Frequently Asked Questions

Book Now Call 01661 844327 to make a telephone booking

3 Days | £299.00 per Candidate

There are currently no dates scheduled for this course, to enquire about availablity or a bespoke session please contact us

Enquire about availabilty


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If you wish to arrange this training on a bespoke basis please get in touch to get an exclusive deal. Pricing is tailored to the client and is based on your individual training requirements.

We believe in making our bespoke booking process as straightforward and simple as possible. Once you contact us we will begin the planning process and liaise with your team to secure dates, from there we put together your training course and provide registration and course evaluations. Our team is on hand to help and advise at any point throughout the bespoke process.

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