CPD Points 3 | Duration 3.5 Hours | £49.00 per delegate
This course will equip medical receptionists / administrators with the skills to communicate effectively and compassionately over the telephone to worried patients and also to healthcare professionals. It will also look at how to manage conflict with patients both on the telephone and face to face at the reception desk, as well providing strategies for dealing with conflict when it arises within teams.
This course is ideal for busy medical receptionists / administrators, working in General Practice.
|Start Date||End Date||Duration||Start Time||End Time||Venue||CPD Points||Price||Book||Enquire|
|Fri, 26th Jan 2018||Fri, 26th Jan 2018||3.5 Hours||13:30 pm||16:30 pm||Maryville House, Belfast, BT9 6LN||3||£69||Book||Enquire|