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Effective Telephone Skills Training

3.5 Hours | £89.00 per Candidate

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Course Content

  • The importance of having good telephone manner
  • Addressing a caller correctly – things to avoid
  • Non – verbal communication
  • Recognise communication barriers
  • Telephone answering skills / role play
  • Taking messages / transferring a call
  • The importance of listening
  • Handling patients complaints

Course Introduction

This course is ideal for busy medical receptionists/administrators, working in General Practice. It will equip staff to communicate effectively and compassionately over the telephone to worried patients and also to healthcare professionals. It will teach the importance of confidentiality which is vital when working in a medical setting.

Aims & Objectives

  • To develop effective telephone skills, including dealing with sensitive issues over the telephone.
  • To recognise barriers to effective communication
  • To understand the importance of listening

Who Should Attend?

  • Receptionists
  • Administrators
Effective Telephone Skills Training
Course Detail
Title: Effective Telephone Skills Training
Code: EFFECTxq6v
Duration: 3.5 Hours
Cost: £89 per Candidate

Book Now Call 01661 844327 to make a telephone booking

3.5 Hours | £89.00 per Candidate

There are currently no dates scheduled for this course, to enquire about availablity or a bespoke session please contact us

Enquire about availabilty

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