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Medical Receptionist and Administration Training

Medical Receptionist and Administration Training

CPD Points 6 | Duration 1 Days | £144.00 per delegate

Course Introduction

Our Medical Receptionist course is designed to develop the knowledge and skills required for administration/clerical and reception staff to deliver an organised and efficient service to medical teams.

The course is ideal for newly appointed receptionists, administrators, and clerical assistants working in GP practices or within a hospital/medical setting. It would also benefit existing staff who would like to refresh their skills and knowledge of the topics and issues which they come across each day working in a medical setting, including information governance, confidentiality, conflict management and resolution, prioritising workloads, telephone skills, and medical terminology.

This Medical Receptionist and Administration training course is accredited by the Royal College of General Practitioners.

This course is accredited by the Royal College of General Practitioners

Course Aims

  • To gain an understanding of the importance of confidentiality within the workplace, including an understanding of government guidelines
  • To learn and discuss strategies for dealing with conflict, including dealing with aggressive patients/clients/colleagues
  • Effective telephone skills, including dealing with sensitive issues over the telephone
  • To understand the importance of equality and diversity within General Practice
  • A basic understanding of medical terminology and commonly used medical abbreviations
  • An understanding of how to prioritise a heavy workload, and how to make the most of your time

Course Content

  • Information Governance, including Freedom of Information, Data Protection Act and Caldicott
  • Confidentiality
  • Equality and Diversity
  • Conflict Management and resolution (both with patients/clients and colleagues)
  • Handling complaints
  • Prioritising your workload
  • Effective telephone skills/professionalism
  • Medical Terminology – An Introduction
  • Commonly used medical abbreviations

Who should attend / would be applicable?

Receptionists, Clerical Assistants, Administrators & Secretaries working in GP Practices, Hospitals, or any other medical setting.

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Course Rating

This Course is Rated

(98%) * Based on evalutations completed at the end of each course.

Course Dates Call 01661 844327 to make a telephone booking

There are currently no dates scheduled for this course, to enquire about availablity or a bespoke session please contact us

Enquire about availabilty

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