course information

aims and objectives

• To understand of the meaning of equality and diversity

• To understand the importance of equality and diversity within General Practice

• To become more aware of the differences in patients needs and expectations

• To understand the requirements of the CQC with regards to Equality and Diversity

• Understanding discrimination and the law

course contents

• First impressions

• Respecting others

• The meaning of equality

• The inequalities within General Practice

• Understanding and valuing diversity

• Challenging stereotypes

• The Equality Act 2010

• Discrimination – lawful and unlawful

who should attend?

• Receptionists

• Administrators

• HCAs

• Practice Staff

• Home care staff

• Nursing home staff

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