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Equality and Diversity

course information

aims and objectives

  • To understand of the meaning of equality and diversity

  • To understand the importance of equality and diversity within General Practice

  • To become more aware of the differences in patients needs and expectations

  • To understand the requirements of the CQC with regards to Equality and Diversity

  • Understanding discrimination and the law

course contents

  • First impressions

  • Respecting others

  • The meaning of equality

  • The inequalities within General Practice

  • Understanding and valuing diversity

  • Challenging stereotypes

  • The Equality Act 2010

  • Discrimination – lawful and unlawful

who should attend?

  • Receptionists

  • Administrators

  • HCAs

  • Practice Staff

  • Home care staff

  • Nursing home staff

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